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Welcome to the Wishu FAQ. Below you can find answers to general questions users may have regarding the Wishu app. If you have any further questions, please email us at  support@wishu.io or submit an enquiry on www.wishu.io/contact.

Wishu brings a new experience for shopping online. Become the seller as quickly as buying any tasks, skills, or products – all through connecting you to people around you. Find what you’re looking for or sell your own skills directly to others in your community or beyond in our simple, secure, and efficient platform.
The Wisher, who wants something done for him/her, and the Angel, who will do the service for the Wisher.

When an Angel posts an offer, a deal is initiated when the first user (Wisher) accepts this offer.

When a Wisher posts a Wish, a deal is initiated when the Wisher selects one of the Angels from a list of Angels that offered to do the Wish.
1. Tapping on that specific post will bring up further details to carry it out. You will find the price OR what you will earn (depending on whether it is a Wish or an Offer), a title, description, location, time limit, comments and who posted it.

2. By scrolling down that post, you will find the Accept button.
– If the post is a Wish (the user is asking for something done for him/her), then tap Accept to notify the Wisher that you are interested in carrying out their Wish. After the Wisher has reviewed his/her Angels (others like you who want to carry out the Wish), she may select you to do it. When you are selected as the Angel, the deal is initiated.
– If the post is an Offer (the user is offering to do something for others), then tap Accept to notify the Angel that you will be his/her customer. The deal is immediately initiated when you tapped accept.

3. You are now participating in the deal! Now what?
– If the post is a Wish, once you’ve completed the service that he/she had asked for, they should tap Confirm Completion (which is in the same place as where the accept button was). When this is done, the funds will be sent from their wallet to yours!
– If the post is an Offer, once they’ve completed their service that they offered to do for you, you should tap Confirm Completion (which is in the same place as where the accept button was). When this is done, the funds will be sent from your wallet to theirs!
You have the option to cancel any deal you are a part of before it has been completed. Both the Angel or the Wisher can cancel at any time. We ask that you be considerate when doing using this feature, otherwise the other user may issue a dispute (which is a report to us) and further issues such as account suspension may end as a result of this. We encourage users to settle issues with their deals by themselves. You can email or phone the other user and explain your situation.

Remember, users are responsible for any misconduct they have done on Wishu – and you can help us by reporting these users so we can take appropriate action on their accounts. Wishu is not a participant of the deal between users – we facilitate the platform for deals to take place on!
1. On Wishu app, tap to Wallet.
2. Tap Top Up.
3. If you haven’t added a debit/credit card yet, tap Add New Debit/Credit Card.
4. Enter details or use camera option to automatically scan your details.
5. When you’re back on the Top Up screen, enter the amount you wish to top up by tapping on the empty amount, then select Top Up.
This will take a few moment, and will require for you to confirm with your bank through a link.

And you’re done! You can now spend this money on services available on the Wishu app or you can refund this back to your card.
To refund money you topped up (in other words, send it back to your own card) follow these steps.
1. Open Wishu and Tap onto your Wallet.
2. Tap See All Transactions
3. Tap on any Top Up you’ve made to go to its details.
4. Unless all this money has been spent, you will fund a Refund button with the available amount you can refund from this top up. If the amount isn’t the full amount it is because you have spent some or all of this amount purchasing services or goods on Wishu. Contact us at support@wishu.io if you have any questions regarding your wallet and we’ll help you navigate it!
You can only withdraw funds you’ve earned in the app – if you have money in your wallet as a result of previously topping up, you refund this in your transaction history.

Firstly, follow these steps if you want to Withdraw.
1. On Wishu app, tap to Wallet.
2. Tap Withdraw.
3. Specify the amount you would like to withdraw (above £5), and the bank account to send it to.

Follow these steps if you want to refund back to your card!
To refund money you topped up (in other words, send it back to your own card) follow these steps.
1. Open Wishu and Tap onto your Wallet.
2. Tap See All Transactions
3. Tap on any Top Up you’ve made to go to its details.
4. Unless all this money has been spent, you will fund a Refund button with the available amount you can refund from this top up. If the amount isn’t the full amount it is because you have spent some or all of this amount purchasing services or goods on Wishu. Contact us at support@wishu.io if you have any questions regarding your wallet and we’ll help you navigate it!
Of course! To find your Transaction History follow these steps.
1. On Wishu tap to your Wallet.
2. On this screen you can see your last couple of transactions you’ve done on Wishu.
3. To see all your Wishu transactions and their details, tap See All Transactions.

You can scroll through all your transactions here, tap on them to see their details, and also use the search bar to find a specific amount within a transaction. Contact us at support@wishu.io if you have any questions regarding your wallet and we’ll help you navigate it!
Wishu’s wallet holds the funds you’ve deposited or earned through the app. You can withdraw funds you’ve earned. You cannot withdraw money you’ve topped up – you can only refund this back to your own card.
To refund money you topped up (in other words, send it back to your own card) follow these steps.
1. Open Wishu and Tap onto your Wallet.
2. Tap See All Transactions
3. Tap on any Top Up you’ve made to go to its details.
4. Unless all this money has been spent, you will fund a Refund button with the available amount you can refund from this top up. If the amount isn’t the full amount it is because you have spent some or all of this amount purchasing services or goods on Wishu. Contact us at support@wishu.io if you have any questions regarding your wallet and we’ll help you navigate it!
Wishu is a platform that allows you to find or post offers in a range of categories. You can earn money through accepting Wishes (requests for a service) or having your Offer accepted by a Wisher (people requesting a service). The money you earn goes into your in-app wallet and you have the ability to withdraw it into your bank account. You can also top up funds into your wallet and use those funds to purchase services you find on Wishu!
TO CREATE AN ACCOUNT
1. Download Wishu on the iOS App Store.
2. Open Wishu and tap Get Started or Register Now.
3. Fill in registration form with all necessary details, find the privacy policy and terms and conditions and select you agree. Then tap Register.

TO VERIFY ACCOUNT – Once done you will have access to all Wishu features.
4. Once in the app go to your Profile section.
5. Tap the top right Pencil or Edit icon.
6. Enter all required information in My Info and tap Save Changes. (it may take a few minutes to save, so if it is not allowing you to go to the next step, exit the Edit screen and go back to it again.)
7. Tap onto Account Verification and enter all required information. Tap Save Changes.

And you’re done! You can now begin accepting Wishes or Offers available from other registered users on the app, and earning money through the in-app wallet.
Wishu does not sell any goods nor do we provide any services which are sold or supplied through the Wishu app. The contract for the sale of goods or supply of services under a Deal is between the individual Wishers and the Angels only.
Users can be reviewed by each other after a deal has been completed, which is what you may use to judge the quality of others before entering into a deal. We do not review Wishes or Offers before they are posted or the quality of Angels who offer to sell goods or supply services via the Wishu App. We do not vouch for Wishers or Angels in any way including as to their reliability, trustworthiness or conduct. We will monitor for inappropriate behaviour when we see it and take the necessary actions according to our terms and conditions. You can help us by reporting users, comments, or by accurately reviewing users and build a safer community for everyone on Wishu!
Our Services are directed exclusively to individuals, with capacity to enter into legally binding contracts, who are over the age of 18 at the time of first registration, and who are residing in the United Kingdom. The Wishu App may not be used for the sale of goods or supply of services outside of the United Kingdom. Wishers and Angels must be individuals who contract with each other in their personal capacity only.
Users must have their account fully registered and verified in order to be able to use the full features of Wishu. Registration is free. Users are not allowed to register more than one account. When registering, you provide your Full Name, Email Address, and Phone Number. For Account Verification, you provide your Birthday, Nationality, Country of Residence, and Optionally your ID (not optional when you try to top up over 2500 Euros or Withdraw 1500 Euros in earnings). Keep in mind for Account verification we do not keep this information, this is sent straight to Mangopay’s verification systems. Mangopay is responsible for creating your in-app wallet and handling your financial transactions on Wishu. They are FCA verified and secure – see their website www.mangopay.com for more information!
The terms and conditions can be read at the moment of registration, as well as found on our website at www.wishu.io/termsandconditions
1. Open Wishu and tap onto Explore.
2. Tap the search bar found on the top of the screen.
3. Type in keywords for what you are looking for, and ensure that Deal is selected so you search through deals. You can also select Users if you are looking for someone.
4. Once Search is tapped, you will see all available Wishes and Offers. You can further filter or sort until you find your desired services or goods.
1. Open Wishu and tap My Deals. Here, you will find all of the deals are you participating in and/or have posted.

2. Edit
– For deals you’ve made, tap Edit to open that deal and then tap the Pencil or Edit icon at the top right.
– Once you’re done editing, then scroll down and tap Save Changes.

3. Cancel
– For initiated deals you can tap Cancel.
– You have the option to cancel any deal you are a part of before it has been completed. Both the Angel or the Wisher can cancel at any time. We ask that you be considerate when doing using this feature, otherwise the other user may issue a dispute (which is a report to us) and further issues such as account suspension may end as a result of this. We encourage users to settle issues with their deals by themselves – keep note that the deal is a legal contract between your two parties, so given the nature of cancellation, users may bring attention to the relevant authorities. You can email or phone the other user and explain your situation before cancellation. Remember, users are responsible for any misconduct they have done on Wishu – and you can help us by reporting these users so we can take appropriate action on their accounts. Cancelling the deal means no money is sent.
Before entering a deal, you can comment or reply to comments on available Wishes or Offers in the explore screen.

Once a deal is initiated, you have the option to communicate with the other person you are working with by tapping on the email or phone icon on the information screen for that deal.
Your email address and phone number only become available to another user when you initiate a deal with him/her. This is so you can communicate in order to carry out the Wish or Offer. These details stop becoming available 30 days after a deal has completed. In a deal that has been cancelled, you cannot contact the other user – instead communication goes through Wishu support if disputed.
Where an Angel offers goods or services as a trader, the Wisher may be entitled to various statutory rights in relation to Deals entered into with that Angel. These include, among other things, rights arising under the Consumer Rights Act 2015 where, for example, goods or services are of unsatisfactory quality or mis-described. In addition, you may have statutory rights to change your mind and cancel a Deal after the Deal has been entered in certain circumstances and within certain prescribed time periods under the Consumer Contract Regulations 2013.
Payments are handled through Mangopay. This includes holding your wallet funds, transferring it into your bank account, withdrawing from your bank account, Refunding back to your card, and transacting between users. You can read more about this in their terms & conditions at http://wishu.io/wp-content/uploads/2018/04/Terms_and_conditions_MANGOPAY.pdf
Once you’ve completed the service that he/she had asked for, they should tap Confirm Completion (which is in that deals information screen). When this is done, the funds will be sent from their wallet to yours! If he/she hasn’t, and you have already completed it, you can email or call that user, cancel it and dispute it, or submit a report to us.

– You have the option to cancel any deal you are a part of before it has been completed. Both the Angel or the Wisher can cancel at any time. We ask that you be considerate when doing using this feature, otherwise the other user may issue a dispute (which is a report to us) and further issues such as account suspension may end as a result of this. We encourage users to settle issues with their deals by themselves – keep note that the deal is a legal contract between your two parties, so given the nature of cancellation, users may bring attention to the relevant authorities. You can email or phone the other user and explain your situation before cancellation. Remember, users are responsible for any misconduct they have done on Wishu – and you can help us by reporting these users so we can take appropriate action on their accounts. Cancelling the deal means no money is sent.
The minimum transaction price for a deal, whether a Wish or an Offer, is £1.00.
1. Open Wishu and go to the Information Screen for the deal you are participating in. You can find it in My Deals.
2. Once at the Information Screen, scroll down to find the header that says Wish or Offer made by and find an email or phone number icon next to their name.
3. Tap either of these to get in contact with the other party.
The current limit of funds you can top up is 2,500 Euros. If you want to top up even more, then you will have to complete account verification by providing your ID documentation. This will be verified and once confirmed, you will be able to top up over 2,500 Euros and also be able to Withdraw over 1,500 Euros.
After a deal has been completed, you will get the option to rate and review the user you have just worked with. This will be publicly available to all users on Wishu.
1. Open Wishu and tap My Deals.
2. Find a deal that has completed status.
3. Tap the Review button and write an honest review explaining your experience working with the other user and provide an appropriate 1-5 star rating. This will help other users know who they may be working with!
We use Mangopay API to handle your finances on Wishu. This includes topping up, withdrawing, refunding, storing and transferring your funds. Mangopay also verifies your account in the Account Verification section in the Profile Editing Screen. You can read more about Mangopay at www.mangopay.com or read about the user agreement in www.wishu.io/termsandconditions.
Don’t worry, Mangopay does not charge any fees to you personally – they charge us as a company for using their financial services! You find find out more about how Mangopay charges at this link: https://docs.mangopay.com/
Other users on Wishu can see your full name, ratings and reviews, your bio description, followers and following lists, posts you’ve liked (saved), as well as your available wishes and offers. Your email address and phone number only become available to another user when you initiate a deal with him/her. This is so you can communicate in order to carry out the Wish or Offer. These details stop becoming available 30 days after a deal has completed. In a deal that has been cancelled, you cannot contact the other user – instead communication goes through Wishu support if disputed. When accounts are reported, we also do account checks to see the validity of reports and make appropriate decisions based on our findings.
You find find a the long list of goods or services that aren’t considered acceptable in section 14.1 of the Terms and Conditions which you can find at www.wishu.io/termsandconditions.
You can find our up-to-date User Agreement and Privacy Policy here: www.wishu.io/termsandconditions
Your location serves as a point of reference on the map screen. This way you can view the Wishes and Offers located around and nearest to you. Furthermore, when you are setting up a new Deal you can centre in on your location to set as the address. Your location data is not accessible by us nor any other users.
A dispute is a form of disagreement which arises between a Wisher and an Angel in connection with a Deal made on Wishu. Users will issue disputes for reasons such as a failure by the merchant to deliver, or defective merchandise, or dissatisfaction with the service or product.

Wishu encourages users to settle disputes by themselves by contacting through email or phone. If this did not work, then you can further dispute on the app by tapping the Dispute button on a Deal that you have participated in. Essentially, disputes on Wishu are a form of reporting directly to support on what your experiences were working with the other user. Because a deal is a legal contract between only the users participating in the deal, we take action (such as account suspension) against those that are acting against our terms and conditions. Keep note that the deal is a legal contract between your two parties, so given the nature of cancellation, users may bring attention to the relevant authorities.
We do not verify deals before they are posted. As a precaution, we are always monitoring for inappropriate activity based on section 14.1 of our terms and conditions and respond to posts that have been reported by others. Keep note, that users are NOT anonymous on Wishu as they are linked to their real identities in the account verification process.
If you turn location services off, the app will centre on a random location on the map, and you will come into issues by filtering or sorting by distance. You can change your location preferences by going into your iPhone Settings > Privacy > Location Services > Wishu.
Please contact us at hello@wishu.io for any questions you may have! We will do our best to respond in a timely manner.
You can report this via the app by tapping the Report button found on any Wish or Offer, under any comment, or on any profile. We will be notified and take action if we deep the report is valid.
Claims for copyright or other intellectual property infringement may be made in accordance with our Intellectual Property Claim Notification Policy which forms a part of the User Agreement. You can find it in section 16.4 in the Terms of Service, and the Form to fill out, at www.wishu.io/termsandconditions.
Your funds will stay in your wallet. You can access them again by creating new Wishu account with the same email. You can also contact us at support@wishu.io and we can help you navigate and get your funds back!
1. Open Wishu and find the user you want to block.

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